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Call recording solutions


Example scenarios for call recording implementation within businesses

 
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In an increasing number of organisations, call recording is needed to meet compliancy and industry regulations. Live-PA is a call recording solution for inbound and outbound calls on Lync and BroadWorks platforms.

Designed to meet organisations requirements the system is fully scalable, integrated with your platform and is able to record permanent and on demand calls to help to reduce costs.

Solution Benefits

Common Issues Solution
Secure call recording storage Call recordings can be encrypted and stored in a tamper-proof format
Variable retention period Retention period can be set by the Administrator and can be tailored to meet your business requirements
Information on call needs to be clarified Immediate playback facility of call recordings allow users to clarify information given over the phone
Searching for specific call recordings Call recordings can be tagged and searched for within the portal using multiple variables such as tags, date, telephone number
 
 
 
Call Recording Solutions for Microsoft Lync and BroadSoft BroadWorks by Live-PA | Email: enquiries@live-pa.com
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